NDA CRME-commerce CRM & order management for Poland
Poland is the largest e-commerce market in Central Europe. NDA CRM handles PLN pricing, +48 validation and Packeta pickup points out of the box; other carriers connect by API or file import.
Built for how Poland buys online
Polish shoppers overwhelmingly choose parcel lockers. The at-pickup-point workflow — reminder, expiry alert, call — applies directly, and prepaid and COD orders live side by side.
Couriers in Poland
Packeta tracking
Packeta (Zásilkovna) pickup points and home delivery across Europe.
INTDHL Express tracking
DHL Express international tracking.
What is localised
- Currency: PLN — read from your store, or set per workspace.
- Phone numbers: validated for Polish numbers (+48) before an agent dials or a message is sent.
- Languages: interface in English; customer messages in any language you write them in.
- Payments: cash on delivery and prepaid orders side by side, with COD money tracked until the courier settles it.
Sell in Poland and elsewhere
One workspace per market, or one workspace with orders from several countries — currency, courier and phone rules follow each order. Add a second country without changing anything about the first.
Frequently asked questions
Do you support cash on delivery in Poland?
Yes. COD is the default for every courier we integrate in Poland; NDA CRM tracks the money from shipment to courier settlement.
Can my agents call customers in Poland from the CRM?
Yes — through the built-in cloud phone system, with a local number from any SIP provider, or through click-to-call on a desk phone.
Does it work with my store platform?
Shopify (native app), WooCommerce (REST API), or standalone with imported orders.