NDA CRME-commerce CRM & order management for Romania
Romania is where NDA CRM was born: a store shipping 150+ cash-on-delivery parcels a day, six couriers, and a phone team confirming every order. Everything in the platform was built for that reality first.
Built for how Romania buys online
Roughly three quarters of Romanian online orders are paid on delivery. That means refusals, fake orders and unclaimed easybox parcels are the main cost of doing business — and the main thing a CRM has to fight. NDA CRM confirms orders by phone before they ship, tracks every parcel at DPD, Sameday, Cargus, FAN, GLS and Poșta Română, and matches the courier’s COD settlement against what you shipped.
Couriers in Romania
DPD Romania tracking
Status by API, office-pickup detection, COD settlement reports.
ROSameday tracking
Home delivery and easybox lockers, with locker-expiry reminders.
ROCargus tracking
Urgent Cargus tracking through the Azure API with per-event history.
ROFAN Courier tracking
FAN Courier SelfAWB API: statuses, refusals, returns.
ROGLS Romania tracking
GLS MyGLS API tracking for Romania.
ROPoșta Română tracking
Tracking for the national postal service.
What is localised
- Currency: RON — read from your store, or set per workspace.
- Phone numbers: validated for Romanian numbers (07xx) before an agent dials or a message is sent.
- Languages: interface in English and Romanian; customer messages in any language you write them in.
- Payments: cash on delivery and prepaid orders side by side, with COD money tracked until the courier settles it.
Sell in Romania and elsewhere
One workspace per market, or one workspace with orders from several countries — currency, courier and phone rules follow each order. Add a second country without changing anything about the first.
Frequently asked questions
Do you support cash on delivery in Romania?
Yes. COD is the default for every courier we integrate in Romania; NDA CRM tracks the money from shipment to courier settlement.
Can my agents call customers in Romania from the CRM?
Yes — through the built-in cloud phone system, with a local number from any SIP provider, or through click-to-call on a desk phone.
Does it work with my store platform?
Shopify (native app), WooCommerce (REST API), or standalone with imported orders.