NDA CRMDPD Romania tracking integration for your e-commerce orders
DPD is the most used courier for cash-on-delivery e-commerce in Romania. NDA CRM connects to DPD Romania through the carrier’s own API and keeps every DPD Romania parcel updated on the order it belongs to.
How the DPD Romania integration works
- Connect once. In Couriers → DPD Romania paste your DPD API username and password. Credentials are encrypted per workspace and never shared between accounts.
- Test. The “Test connection” button performs a real login against DPD Romania and tells you immediately if a credential is wrong.
- Track automatically. Every hour (and whenever you press “Check parcels”), NDA CRM asks DPD Romania for the status of each open parcel and writes it on the order — the raw DPD Romania event plus a normalised status shared by all 16 couriers.
- Act. Refused and returned parcels go to the returns queue; parcels waiting at a pickup point trigger the reminder message you configured; stuck parcels raise an alert.
What your team sees
| Screen | What DPD Romania data does there |
|---|---|
| Today / In transit | Status, last DPD Romania event and time since last movement on every row. |
| Alerts | Parcels with no movement for N hours, parcels DPD Romania shows as “not picked up”. |
| Returns | Refusals and returns with the DPD Romania reason text, ready for the call center. |
| Courier comparison | DPD Romania delivery rate, refusal rate and transit time next to the other carriers you use. |
| Cash flow | DPD settlement reports are imported and matched parcel by parcel against what you shipped, so a missing COD payout is visible the day it is missing. |
DPD Romania plus Shopify or WooCommerce
Orders arrive from your store with the tracking number you added at fulfilment. NDA CRM recognises the carrier from the fulfilment’s tracking company (or from the tracking number format), so DPD Romania parcels are tracked by the DPD Romania adapter — never mislabelled as another courier. See the Shopify and WooCommerce integrations.
Frequently asked questions
Does NDA CRM create DPD Romania shipping labels?
No. Labels are created where you already create them (your store, the courier platform or a shipping app). NDA CRM takes over after the label exists: tracking, alerts, returns and reconciliation.
How often is DPD Romania status refreshed?
Hourly by default, in batches so your courier account is never rate-limited, plus on demand from the dashboard.
Is my DPD Romania password stored safely?
Credentials are encrypted with a per-workspace key before they touch the database and are masked in every screen and API response.