NDA CRMEverything after “order placed”, in one platform
Six modules, one database. Every module reads the same order, so the call center sees what the courier said and the cash-flow screen knows what the call center decided.
Order confirmation call center
Call, SMS and WhatsApp every order from one list, with customer history and risk score on the row. Cut fake and refused cash-on-delivery orders before they ship.
CouriersCourier tracking across 16 carriers
Live parcel status from DPD, Sameday, Cargus, FAN, GLS, Speedy, Econt, Packeta, DHL and more — pulled automatically through your own accounts.
MoneyCash flow & COD reconciliation
What you shipped versus what the courier actually paid, parcel by parcel. Real profit after returns and courier fees.
WarehouseWarehouse & barcode scanning
Scan parcels out before the courier arrives, receive goods in, count stock, and push quantities back to your store.
MarketingMarketing automation for order updates
WhatsApp, SMS and email campaigns, automatic shipping and pickup reminders, and rules that fire after every sync.
PhoneBuilt-in cloud phone system
A real call center in the browser: your own SIP trunk, queues, caller ID that opens the order, click-to-call from every row.
OnboardingGuided setup: live in an afternoon
A step-by-step checklist inside the app connects your store, couriers, team and phone system in order, and shows what is still missing.
TeamTeam, roles, departments and internal chat
Owner, admin, operator and viewer roles; each person sees only their department. A supervisor board and a built-in team chat keep the shift on the same page.
AlertsAlerts, cases and the rules engine
Stuck parcels, refusals, unclaimed lockers and office pickups surface by themselves; rules tag, alert or message after every sync; cases keep the follow-up in one thread.
CustomersCustomer database with risk and history
One profile per phone number across Shopify, WooCommerce and imports: orders, deliveries, refusals, cases, conversations, lifetime value and a shared blocklist.
Why one platform instead of six tools
Most stores run confirmation in a phone app, tracking in courier portals, stock in a spreadsheet and money in the bank statement. Nothing links them, so the same question — “where is order #4812 and did we get paid for it?” — takes four tabs and a colleague. NDA CRM answers it on one row.