NDA CRME-commerce CRM & order management for Bulgaria
Bulgarian e-commerce runs on cash on delivery and on two courier networks — Speedy and Econt — with a dense office and automat grid. NDA CRM integrates both by API.
Built for how Bulgaria buys online
Pickup at a courier office is the norm, so parcels sit unclaimed for days. NDA CRM flags every parcel waiting at a Speedy office or Econtomat, sends the reminder you configured, and moves it to the call list if it is still there the next day. COD is tracked in BGN or EUR until the courier settles.
Couriers in Bulgaria
DPD Romania tracking
Status by API, office-pickup detection, COD settlement reports.
BGSpeedy tracking
Speedy Bulgaria API tracking, offices and Automats.
BGEcont tracking
Econt Express API tracking for Bulgaria.
What is localised
- Currency: BGN / EUR — read from your store, or set per workspace.
- Phone numbers: validated for Bulgarian numbers (08x) before an agent dials or a message is sent.
- Languages: interface in English; customer messages in any language you write them in.
- Payments: cash on delivery and prepaid orders side by side, with COD money tracked until the courier settles it.
Sell in Bulgaria and elsewhere
One workspace per market, or one workspace with orders from several countries — currency, courier and phone rules follow each order. Add a second country without changing anything about the first.
Frequently asked questions
Do you support cash on delivery in Bulgaria?
Yes. COD is the default for every courier we integrate in Bulgaria; NDA CRM tracks the money from shipment to courier settlement.
Can my agents call customers in Bulgaria from the CRM?
Yes — through the built-in cloud phone system, with a local number from any SIP provider, or through click-to-call on a desk phone.
Does it work with my store platform?
Shopify (native app), WooCommerce (REST API), or standalone with imported orders.