NDA CRMDHL Express tracking integration for your e-commerce orders
DHL Express is the reference carrier for international express shipments. NDA CRM connects to DHL Express through the carrier’s own API and keeps every DHL Express parcel updated on the order it belongs to.
How the DHL Express integration works
- Connect once. In Couriers → DHL Express paste your DHL Express API key. Credentials are encrypted per workspace and never shared between accounts.
- Test. The “Test connection” button performs a real login against DHL Express and tells you immediately if a credential is wrong.
- Track automatically. Every hour (and whenever you press “Check parcels”), NDA CRM asks DHL Express for the status of each open parcel and writes it on the order — the raw DHL Express event plus a normalised status shared by all 16 couriers.
- Act. Refused and returned parcels go to the returns queue; parcels waiting at a pickup point trigger the reminder message you configured; stuck parcels raise an alert.
What your team sees
| Screen | What DHL Express data does there |
|---|---|
| Today / In transit | Status, last DHL Express event and time since last movement on every row. |
| Alerts | Parcels with no movement for N hours, parcels DHL Express shows as “not picked up”. |
| Returns | Refusals and returns with the DHL Express reason text, ready for the call center. |
| Courier comparison | DHL Express delivery rate, refusal rate and transit time next to the other carriers you use. |
| Cash flow | Prepaid international shipments tracked to delivery; COD where DHL offers it. |
DHL Express plus Shopify or WooCommerce
Orders arrive from your store with the tracking number you added at fulfilment. NDA CRM recognises the carrier from the fulfilment’s tracking company (or from the tracking number format), so DHL Express parcels are tracked by the DHL Express adapter — never mislabelled as another courier. See the Shopify and WooCommerce integrations.
Frequently asked questions
Does NDA CRM create DHL Express shipping labels?
No. Labels are created where you already create them (your store, the courier platform or a shipping app). NDA CRM takes over after the label exists: tracking, alerts, returns and reconciliation.
How often is DHL Express status refreshed?
Hourly by default, in batches so your courier account is never rate-limited, plus on demand from the dashboard.
Is my DHL Express password stored safely?
Credentials are encrypted with a per-workspace key before they touch the database and are masked in every screen and API response.