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CRM + built-in phone system · Shopify · WooCommerce · any store

Run your whole e-commerce operation from one place.

Orders, couriers, warehouse, cash flow, customers — and a real call center with its own phone system. One platform for everything that happens after the customer hits “order”.

Start free See what it does

Works with Shopify, WooCommerce, or on its own. Prepaid and cash-on-delivery. Sell in one country or twenty.

NDA CRM dashboard showing the order confirmation list with customer history and call, SMS and WhatsApp buttons on each row

One platform

Six tools, one login

Order confirmationCall center, SMS, WhatsApp, risk score Courier tracking16 carriers, hourly, one list WarehouseScan out, receive, stock, packing lists COD moneySettlements matched, real profit CustomersHistory, refusals, blocklist, cases Marketing & reportsCampaigns, rules, delivery analytics

Shopify · WooCommerce · ConnectRO · cash on delivery · prepaid · dropshipping · multi-country · multi-currency · Cargus · Sameday · DPD · FAN · GLS · Packeta · Speedy · Econt · DHL

Everything included

Every module, no upsell

Dashboard

  • Today at a glance
  • Guided setup
  • Global search

Call center

  • Confirmation queue
  • Follow-ups, refusals
  • SMS / WhatsApp
  • Supervisor, team chat
  • Caller-ID popup

Operations

  • Parcels in transit
  • Stuck & refused alerts
  • Issued AWBs

Warehouse

  • Barcode scanning
  • Receipts & stock counts
  • Manual orders

Finance

  • Cash flow per courier
  • COD settlements
  • Profit after returns
  • Unpaid parcels

Customers

  • One profile per phone
  • Cases & conversations
  • Shared blocklist

Marketing

  • WhatsApp, SMS, email
  • Rules engine
  • Delivery reports

Administration

  • Roles & departments
  • Integrations
  • Multi-country

Built-in phone system

A real call center, not a click-to-dial link

Your SIP trunk, IVR, queues, recordings. Agents talk from the browser. Sold separately — take it with the CRM or on its own.

SIP trunk · IVR · call queues · ring groups · call recording · voicemail · time conditions · caller ID · click-to-call · WebRTC · agent stats · supervisor board

Create a call center account How it works

What it looks like

One screen, not six portals

Phone confirmation, the warehouse, the couriers and the money — same app, same data.

NDA CRM cash flow view — bank balance, cash on delivery collected, expenses and a 30-day trend chart
Cash flow: what came in today, what is still on the road, what you paid — and how the month looks.

Sell anywhere

One workspace per country, one login

Romania · Bulgaria · Hungary · Poland · Czechia · Slovakia · Greece · Italy · Spain · UAE · Saudi Arabia · per-country currency, VAT, phone format and language

Questions

The things people ask first

Do I have to give up my courier portals?

No. NDA CRM connects through your own courier accounts and brings the statuses to you, so you stop opening each portal by hand.

Is the phone system really included?

It’s a built-in add-on. The CRM works fully without it; when you want a call center, you turn it on, plug in a SIP trunk, and your agents take calls from the browser. You can also take the phone system on its own.

Does it work if I sell in another country?

Yes. The interface is in English and Romanian, currency and country are set per account, and phone numbers validate for the country you choose. Couriers cover Romania, Bulgaria and international carriers.

Is my data separate from other customers?

Yes. Each account has its own isolated space — data, courier, store and phone credentials are encrypted and never mixed. Test and production data are kept apart too.

See where your parcels are. And where your money is.

One platform for orders, couriers, cash and calls. Global, multi-tenant, and yours to turn on in minutes.

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