NDA CRMFrequently asked questions
The questions we get before the first login.
Frequently asked questions
Which couriers do you support?
DPD Romania, Sameday, Cargus, FAN Courier, GLS, Poșta Română, Innoship, eCourier, Bookurier, Nemo Express, Pactic, MyGLS, Speedy, Econt, Packeta and DHL Express — by API, with your own accounts. Any other carrier by file import.
Do I have to give up my courier portals?
No. Labels and claims stay in the portal; NDA CRM brings the statuses to you.
Does it work with Shopify?
Yes — a native app from the Shopify App Store, GraphQL Admin API, billing through Shopify.
Does it work with WooCommerce?
Yes — through the WooCommerce REST API, no plugin to install.
Does it work without a store?
Yes. Import orders by file or create them by phone; tracking and reconciliation work the same.
Is the phone system included?
It is a built-in add-on, priced separately. The CRM works fully without it.
Which countries?
Any. Currency follows the store, phone validation follows the country, the interface is in English and Romanian.
Where is my data stored?
On Cloudflare’s network in the EU, isolated per workspace, credentials encrypted with a per-workspace key.
Is there an API?
Yes — the same API the dashboard uses, with per-workspace tokens.
What does it cost?
Starter $9/month, Growth $19/month, Pro $29/month, 14-day free trial. No per-order or per-user fees.