NDA CRMPacketa tracking integration for your e-commerce orders
Packeta runs one of the largest pickup-point networks in Central Europe. NDA CRM connects to Packeta through the carrier’s own API and keeps every Packeta parcel updated on the order it belongs to.
How the Packeta integration works
- Connect once. In Couriers → Packeta paste your Packeta API password. Credentials are encrypted per workspace and never shared between accounts.
- Test. The “Test connection” button performs a real login against Packeta and tells you immediately if a credential is wrong.
- Track automatically. Every hour (and whenever you press “Check parcels”), NDA CRM asks Packeta for the status of each open parcel and writes it on the order — the raw Packeta event plus a normalised status shared by all 16 couriers.
- Act. Refused and returned parcels go to the returns queue; parcels waiting at a pickup point trigger the reminder message you configured; stuck parcels raise an alert.
What your team sees
| Screen | What Packeta data does there |
|---|---|
| Today / In transit | Status, last Packeta event and time since last movement on every row. |
| Alerts | Parcels with no movement for N hours, parcels Packeta shows as “not picked up”. |
| Returns | Refusals and returns with the Packeta reason text, ready for the call center. |
| Courier comparison | Packeta delivery rate, refusal rate and transit time next to the other carriers you use. |
| Cash flow | COD tracked per parcel in the currency of each country. |
Packeta plus Shopify or WooCommerce
Orders arrive from your store with the tracking number you added at fulfilment. NDA CRM recognises the carrier from the fulfilment’s tracking company (or from the tracking number format), so Packeta parcels are tracked by the Packeta adapter — never mislabelled as another courier. See the Shopify and WooCommerce integrations.
Frequently asked questions
Does NDA CRM create Packeta shipping labels?
No. Labels are created where you already create them (your store, the courier platform or a shipping app). NDA CRM takes over after the label exists: tracking, alerts, returns and reconciliation.
How often is Packeta status refreshed?
Hourly by default, in batches so your courier account is never rate-limited, plus on demand from the dashboard.
Is my Packeta password stored safely?
Credentials are encrypted with a per-workspace key before they touch the database and are masked in every screen and API response.