NDA CRMCash on delivery operations software
COD is a different business from prepaid: the sale is not final until the customer opens the door with cash. NDA CRM manages the four places where COD money leaks — fake orders, refusals, unclaimed lockers and unpaid settlements.
The COD funnel
| Stage | Where money leaks | What NDA CRM does |
|---|---|---|
| Order placed | Fake, duplicate and joke orders | Risk score, duplicate detection, confirmation call before packing |
| Shipped | Parcel never picked up by courier | Scan-out session, not-picked-up alert |
| Delivery | Refused, wrong address, locker expiry | Reminders, reschedule prompts, call list with courier reason |
| Settlement | Courier paid less than collected | Parcel-by-parcel reconciliation, missing-payment list |
Numbers that change
Stores that confirm every COD order by phone before shipping typically move refusal rates from 15–25% to under 10%. Reconciliation finds 0.5–2% of COD revenue that was collected but never paid out. Both are on the same dashboard.
Prepaid too
Prepaid orders skip confirmation (or not — your rule) and are tracked the same way. One list, one status language.
Frequently asked questions
Which countries is this for?
Anywhere COD is common: Romania, Bulgaria, Greece, Hungary, Poland, Czechia, the Gulf, South-East Asia, Latin America. Couriers with an API connect directly; others by file.
Does it replace my courier?
No. It sits between your store and your couriers and manages what happens between checkout and payout.