NDA CRMCargus tracking integration for your e-commerce orders
Cargus (Urgent Cargus) is one of the three largest parcel networks in Romania. NDA CRM connects to Cargus through the carrier’s own API and keeps every Cargus parcel updated on the order it belongs to.
How the Cargus integration works
- Connect once. In Couriers → Cargus paste your Cargus username, password and API subscription key. Credentials are encrypted per workspace and never shared between accounts.
- Test. The “Test connection” button performs a real login against Cargus and tells you immediately if a credential is wrong.
- Track automatically. Every hour (and whenever you press “Check parcels”), NDA CRM asks Cargus for the status of each open parcel and writes it on the order — the raw Cargus event plus a normalised status shared by all 16 couriers.
- Act. Refused and returned parcels go to the returns queue; parcels waiting at a pickup point trigger the reminder message you configured; stuck parcels raise an alert.
What your team sees
| Screen | What Cargus data does there |
|---|---|
| Today / In transit | Status, last Cargus event and time since last movement on every row. |
| Alerts | Parcels with no movement for N hours, parcels Cargus shows as “not picked up”. |
| Returns | Refusals and returns with the Cargus reason text, ready for the call center. |
| Courier comparison | Cargus delivery rate, refusal rate and transit time next to the other carriers you use. |
| Cash flow | COD collected by Cargus is tracked per parcel until it lands in your account. |
Cargus plus Shopify or WooCommerce
Orders arrive from your store with the tracking number you added at fulfilment. NDA CRM recognises the carrier from the fulfilment’s tracking company (or from the tracking number format), so Cargus parcels are tracked by the Cargus adapter — never mislabelled as another courier. See the Shopify and WooCommerce integrations.
Frequently asked questions
Does NDA CRM create Cargus shipping labels?
No. Labels are created where you already create them (your store, the courier platform or a shipping app). NDA CRM takes over after the label exists: tracking, alerts, returns and reconciliation.
How often is Cargus status refreshed?
Hourly by default, in batches so your courier account is never rate-limited, plus on demand from the dashboard.
Is my Cargus password stored safely?
Credentials are encrypted with a per-workspace key before they touch the database and are masked in every screen and API response.