NDA CRMSameday tracking integration for your e-commerce orders
Sameday runs the easybox locker network and same-day delivery in Romania and Hungary. NDA CRM connects to Sameday through the carrier’s own API and keeps every Sameday parcel updated on the order it belongs to.
How the Sameday integration works
- Connect once. In Couriers → Sameday paste your Sameday API user and password. Credentials are encrypted per workspace and never shared between accounts.
- Test. The “Test connection” button performs a real login against Sameday and tells you immediately if a credential is wrong.
- Track automatically. Every hour (and whenever you press “Check parcels”), NDA CRM asks Sameday for the status of each open parcel and writes it on the order — the raw Sameday event plus a normalised status shared by all 16 couriers.
- Act. Refused and returned parcels go to the returns queue; parcels waiting at a pickup point trigger the reminder message you configured; stuck parcels raise an alert.
What your team sees
| Screen | What Sameday data does there |
|---|---|
| Today / In transit | Status, last Sameday event and time since last movement on every row. |
| Alerts | Parcels with no movement for N hours, parcels Sameday shows as “not picked up”. |
| Returns | Refusals and returns with the Sameday reason text, ready for the call center. |
| Courier comparison | Sameday delivery rate, refusal rate and transit time next to the other carriers you use. |
| Cash flow | COD amounts are tracked from delivery to payout; the reconciliation screen shows which easybox and home deliveries are still unpaid. |
Sameday plus Shopify or WooCommerce
Orders arrive from your store with the tracking number you added at fulfilment. NDA CRM recognises the carrier from the fulfilment’s tracking company (or from the tracking number format), so Sameday parcels are tracked by the Sameday adapter — never mislabelled as another courier. See the Shopify and WooCommerce integrations.
Frequently asked questions
Does NDA CRM create Sameday shipping labels?
No. Labels are created where you already create them (your store, the courier platform or a shipping app). NDA CRM takes over after the label exists: tracking, alerts, returns and reconciliation.
How often is Sameday status refreshed?
Hourly by default, in batches so your courier account is never rate-limited, plus on demand from the dashboard.
Is my Sameday password stored safely?
Credentials are encrypted with a per-workspace key before they touch the database and are masked in every screen and API response.