NDA CRMFAN Courier tracking integration for your e-commerce orders
FAN Courier is the largest privately owned courier in Romania. NDA CRM connects to FAN Courier through the carrier’s own API and keeps every FAN Courier parcel updated on the order it belongs to.
How the FAN Courier integration works
- Connect once. In Couriers → FAN Courier paste your FAN Courier SelfAWB username, password and client ID. Credentials are encrypted per workspace and never shared between accounts.
- Test. The “Test connection” button performs a real login against FAN Courier and tells you immediately if a credential is wrong.
- Track automatically. Every hour (and whenever you press “Check parcels”), NDA CRM asks FAN Courier for the status of each open parcel and writes it on the order — the raw FAN Courier event plus a normalised status shared by all 16 couriers.
- Act. Refused and returned parcels go to the returns queue; parcels waiting at a pickup point trigger the reminder message you configured; stuck parcels raise an alert.
What your team sees
| Screen | What FAN Courier data does there |
|---|---|
| Today / In transit | Status, last FAN Courier event and time since last movement on every row. |
| Alerts | Parcels with no movement for N hours, parcels FAN Courier shows as “not picked up”. |
| Returns | Refusals and returns with the FAN Courier reason text, ready for the call center. |
| Courier comparison | FAN Courier delivery rate, refusal rate and transit time next to the other carriers you use. |
| Cash flow | FAN Courier COD amounts are tracked per parcel and matched to your bank when the courier pays. |
FAN Courier plus Shopify or WooCommerce
Orders arrive from your store with the tracking number you added at fulfilment. NDA CRM recognises the carrier from the fulfilment’s tracking company (or from the tracking number format), so FAN Courier parcels are tracked by the FAN Courier adapter — never mislabelled as another courier. See the Shopify and WooCommerce integrations.
Frequently asked questions
Does NDA CRM create FAN Courier shipping labels?
No. Labels are created where you already create them (your store, the courier platform or a shipping app). NDA CRM takes over after the label exists: tracking, alerts, returns and reconciliation.
How often is FAN Courier status refreshed?
Hourly by default, in batches so your courier account is never rate-limited, plus on demand from the dashboard.
Is my FAN Courier password stored safely?
Credentials are encrypted with a per-workspace key before they touch the database and are masked in every screen and API response.