NDA CRMMarketing automation for order updates
Shipping notices, locker reminders, refusal follow-ups and win-back campaigns — sent automatically from the same data the call center uses, through WhatsApp Business, SMS providers and email.
Automatic messages on events
- Order shipped, with tracking link and courier name.
- Parcel at pickup point — day 1 reminder, day 3 warning.
- Delivery failed — reschedule prompt.
- Refused — a courteous “what went wrong” that recovers a share of returns.
- Delivered — review request or cross-sell.
Rules engine
“If a parcel has been in transit for 5 days and the customer has refused before, tag it and alert the team.” Rules run after every sync, without anyone watching the list.
Campaigns
Segments from real behaviour — bought twice, refused once, not ordered in 90 days — sent by WhatsApp template, SMS or email, with daily caps per channel and opt-in handling for email.
Channels
WhatsApp Business API (Meta), SMS through your provider, email through Resend. Templates are per workspace, in any language.
Frequently asked questions
Is WhatsApp included?
You connect your own Meta WhatsApp Business account; NDA CRM sends through it. Meta’s per-message fees apply.
Can I stop a rule from spamming?
Every automatic message is sent once per event per parcel and every channel has a daily cap you set.