NDA CRMCustomer database with risk and history
The phone number is the customer. Every order, delivery, refusal, call and message from any channel lands on one profile — so the agent knows before answering whether this is a first-time buyer or a fourth refusal.
The profile
- Orders and their outcomes, per courier.
- Lifetime value and average order.
- Risk score from refusals, unclaimed parcels and cancellations.
- Cases, calls and conversations.
- Last address, prefilled when the customer orders again by phone.
Blocklist
Customers who refuse repeatedly can be blocked at checkout through the COD Guard network — shared across stores that opt in, so a serial refuser does not simply move to the next shop.
Search
Type a phone number, a tracking number, a name or an order number in the top bar: one result screen with the parcel, the customer and the money.
Frequently asked questions
Does it merge duplicates?
Profiles are matched by phone number, normalised per country, so +40 7xx and 07xx are the same customer.