NDA CRMEcont tracking integration for your e-commerce orders
Econt Express is one of the two big couriers in Bulgaria. NDA CRM connects to Econt through the carrier’s own API and keeps every Econt parcel updated on the order it belongs to.
How the Econt integration works
- Connect once. In Couriers → Econt paste your Econt API username and password. Credentials are encrypted per workspace and never shared between accounts.
- Test. The “Test connection” button performs a real login against Econt and tells you immediately if a credential is wrong.
- Track automatically. Every hour (and whenever you press “Check parcels”), NDA CRM asks Econt for the status of each open parcel and writes it on the order — the raw Econt event plus a normalised status shared by all 16 couriers.
- Act. Refused and returned parcels go to the returns queue; parcels waiting at a pickup point trigger the reminder message you configured; stuck parcels raise an alert.
What your team sees
| Screen | What Econt data does there |
|---|---|
| Today / In transit | Status, last Econt event and time since last movement on every row. |
| Alerts | Parcels with no movement for N hours, parcels Econt shows as “not picked up”. |
| Returns | Refusals and returns with the Econt reason text, ready for the call center. |
| Courier comparison | Econt delivery rate, refusal rate and transit time next to the other carriers you use. |
| Cash flow | COD tracked per parcel in BGN or EUR. |
Econt plus Shopify or WooCommerce
Orders arrive from your store with the tracking number you added at fulfilment. NDA CRM recognises the carrier from the fulfilment’s tracking company (or from the tracking number format), so Econt parcels are tracked by the Econt adapter — never mislabelled as another courier. See the Shopify and WooCommerce integrations.
Frequently asked questions
Does NDA CRM create Econt shipping labels?
No. Labels are created where you already create them (your store, the courier platform or a shipping app). NDA CRM takes over after the label exists: tracking, alerts, returns and reconciliation.
How often is Econt status refreshed?
Hourly by default, in batches so your courier account is never rate-limited, plus on demand from the dashboard.
Is my Econt password stored safely?
Credentials are encrypted with a per-workspace key before they touch the database and are masked in every screen and API response.