NDA CRMMyGLS tracking integration for your e-commerce orders
MyGLS is the GLS API used across Central and Eastern Europe. NDA CRM connects to MyGLS through the carrier’s own API and keeps every MyGLS parcel updated on the order it belongs to.
How the MyGLS integration works
- Connect once. In Couriers → MyGLS paste your MyGLS username, password and client number. Credentials are encrypted per workspace and never shared between accounts.
- Test. The “Test connection” button performs a real login against MyGLS and tells you immediately if a credential is wrong.
- Track automatically. Every hour (and whenever you press “Check parcels”), NDA CRM asks MyGLS for the status of each open parcel and writes it on the order — the raw MyGLS event plus a normalised status shared by all 16 couriers.
- Act. Refused and returned parcels go to the returns queue; parcels waiting at a pickup point trigger the reminder message you configured; stuck parcels raise an alert.
What your team sees
| Screen | What MyGLS data does there |
|---|---|
| Today / In transit | Status, last MyGLS event and time since last movement on every row. |
| Alerts | Parcels with no movement for N hours, parcels MyGLS shows as “not picked up”. |
| Returns | Refusals and returns with the MyGLS reason text, ready for the call center. |
| Courier comparison | MyGLS delivery rate, refusal rate and transit time next to the other carriers you use. |
| Cash flow | COD tracked per parcel in the local currency. |
MyGLS plus Shopify or WooCommerce
Orders arrive from your store with the tracking number you added at fulfilment. NDA CRM recognises the carrier from the fulfilment’s tracking company (or from the tracking number format), so MyGLS parcels are tracked by the MyGLS adapter — never mislabelled as another courier. See the Shopify and WooCommerce integrations.
Frequently asked questions
Does NDA CRM create MyGLS shipping labels?
No. Labels are created where you already create them (your store, the courier platform or a shipping app). NDA CRM takes over after the label exists: tracking, alerts, returns and reconciliation.
How often is MyGLS status refreshed?
Hourly by default, in batches so your courier account is never rate-limited, plus on demand from the dashboard.
Is my MyGLS password stored safely?
Credentials are encrypted with a per-workspace key before they touch the database and are masked in every screen and API response.