NDA CRMThe pickup-point parcel workflow: reminder, warning, call
Locker and office deliveries are cheaper and refused less — until the parcel sits for five days and goes back. The fix is a calendar, not a courier.
Day 0: arrived
Message with locker address, opening hours and code.
Day 2: reminder
“Your parcel is waiting until Friday.” A date works better than “soon”.
Day 4: call
The order enters the call list with the locker and expiry on the row. Most customers simply forgot.
Measure
Recovery rate of at-pickup parcels, per courier. Tracking and alerts.