NDA CRMPactic tracking integration for your e-commerce orders
Pactic is a Romanian courier for e-commerce parcels. NDA CRM connects to Pactic through the carrier’s own API and keeps every Pactic parcel updated on the order it belongs to.
How the Pactic integration works
- Connect once. In Couriers → Pactic paste your Pactic API credentials. Credentials are encrypted per workspace and never shared between accounts.
- Test. The “Test connection” button performs a real login against Pactic and tells you immediately if a credential is wrong.
- Track automatically. Every hour (and whenever you press “Check parcels”), NDA CRM asks Pactic for the status of each open parcel and writes it on the order — the raw Pactic event plus a normalised status shared by all 16 couriers.
- Act. Refused and returned parcels go to the returns queue; parcels waiting at a pickup point trigger the reminder message you configured; stuck parcels raise an alert.
What your team sees
| Screen | What Pactic data does there |
|---|---|
| Today / In transit | Status, last Pactic event and time since last movement on every row. |
| Alerts | Parcels with no movement for N hours, parcels Pactic shows as “not picked up”. |
| Returns | Refusals and returns with the Pactic reason text, ready for the call center. |
| Courier comparison | Pactic delivery rate, refusal rate and transit time next to the other carriers you use. |
| Cash flow | COD tracked per parcel. |
Pactic plus Shopify or WooCommerce
Orders arrive from your store with the tracking number you added at fulfilment. NDA CRM recognises the carrier from the fulfilment’s tracking company (or from the tracking number format), so Pactic parcels are tracked by the Pactic adapter — never mislabelled as another courier. See the Shopify and WooCommerce integrations.
Frequently asked questions
Does NDA CRM create Pactic shipping labels?
No. Labels are created where you already create them (your store, the courier platform or a shipping app). NDA CRM takes over after the label exists: tracking, alerts, returns and reconciliation.
How often is Pactic status refreshed?
Hourly by default, in batches so your courier account is never rate-limited, plus on demand from the dashboard.
Is my Pactic password stored safely?
Credentials are encrypted with a per-workspace key before they touch the database and are masked in every screen and API response.