NDA CRMInnoship tracking integration for your e-commerce orders
Innoship is a Romanian shipping aggregator that routes parcels to several carriers from one account. NDA CRM connects to Innoship through the carrier’s own API and keeps every Innoship parcel updated on the order it belongs to.
How the Innoship integration works
- Connect once. In Couriers → Innoship paste your Innoship API key. Credentials are encrypted per workspace and never shared between accounts.
- Test. The “Test connection” button performs a real login against Innoship and tells you immediately if a credential is wrong.
- Track automatically. Every hour (and whenever you press “Check parcels”), NDA CRM asks Innoship for the status of each open parcel and writes it on the order — the raw Innoship event plus a normalised status shared by all 16 couriers.
- Act. Refused and returned parcels go to the returns queue; parcels waiting at a pickup point trigger the reminder message you configured; stuck parcels raise an alert.
What your team sees
| Screen | What Innoship data does there |
|---|---|
| Today / In transit | Status, last Innoship event and time since last movement on every row. |
| Alerts | Parcels with no movement for N hours, parcels Innoship shows as “not picked up”. |
| Returns | Refusals and returns with the Innoship reason text, ready for the call center. |
| Courier comparison | Innoship delivery rate, refusal rate and transit time next to the other carriers you use. |
| Cash flow | Statuses from every carrier behind Innoship land on the order with the same vocabulary. |
Innoship plus Shopify or WooCommerce
Orders arrive from your store with the tracking number you added at fulfilment. NDA CRM recognises the carrier from the fulfilment’s tracking company (or from the tracking number format), so Innoship parcels are tracked by the Innoship adapter — never mislabelled as another courier. See the Shopify and WooCommerce integrations.
Frequently asked questions
Does NDA CRM create Innoship shipping labels?
No. Labels are created where you already create them (your store, the courier platform or a shipping app). NDA CRM takes over after the label exists: tracking, alerts, returns and reconciliation.
How often is Innoship status refreshed?
Hourly by default, in batches so your courier account is never rate-limited, plus on demand from the dashboard.
Is my Innoship password stored safely?
Credentials are encrypted with a per-workspace key before they touch the database and are masked in every screen and API response.