NDA CRMeCourier tracking integration for your e-commerce orders
eCourier is a Romanian courier focused on e-commerce parcels. NDA CRM connects to eCourier through the carrier’s own API and keeps every eCourier parcel updated on the order it belongs to.
How the eCourier integration works
- Connect once. In Couriers → eCourier paste your eCourier API credentials. Credentials are encrypted per workspace and never shared between accounts.
- Test. The “Test connection” button performs a real login against eCourier and tells you immediately if a credential is wrong.
- Track automatically. Every hour (and whenever you press “Check parcels”), NDA CRM asks eCourier for the status of each open parcel and writes it on the order — the raw eCourier event plus a normalised status shared by all 16 couriers.
- Act. Refused and returned parcels go to the returns queue; parcels waiting at a pickup point trigger the reminder message you configured; stuck parcels raise an alert.
What your team sees
| Screen | What eCourier data does there |
|---|---|
| Today / In transit | Status, last eCourier event and time since last movement on every row. |
| Alerts | Parcels with no movement for N hours, parcels eCourier shows as “not picked up”. |
| Returns | Refusals and returns with the eCourier reason text, ready for the call center. |
| Courier comparison | eCourier delivery rate, refusal rate and transit time next to the other carriers you use. |
| Cash flow | COD tracked per parcel. |
eCourier plus Shopify or WooCommerce
Orders arrive from your store with the tracking number you added at fulfilment. NDA CRM recognises the carrier from the fulfilment’s tracking company (or from the tracking number format), so eCourier parcels are tracked by the eCourier adapter — never mislabelled as another courier. See the Shopify and WooCommerce integrations.
Frequently asked questions
Does NDA CRM create eCourier shipping labels?
No. Labels are created where you already create them (your store, the courier platform or a shipping app). NDA CRM takes over after the label exists: tracking, alerts, returns and reconciliation.
How often is eCourier status refreshed?
Hourly by default, in batches so your courier account is never rate-limited, plus on demand from the dashboard.
Is my eCourier password stored safely?
Credentials are encrypted with a per-workspace key before they touch the database and are masked in every screen and API response.