NDA CRMNDA CRM vs spreadsheets for running an online store
Spreadsheets are free, flexible and familiar. They are also the most common reason a store cannot say, on Friday afternoon, how many parcels it has been paid for.
| Spreadsheet | NDA CRM | |
|---|---|---|
| Courier status | Copied by hand from portals, always stale | Pulled by API, hourly, 16 carriers |
| Confirmation calls | A column of phone numbers and a personal phone | Queue, caller ID, WhatsApp/SMS, outcomes on the order |
| COD reconciliation | VLOOKUP against a courier export, once a month, if at all | Parcel-by-parcel matching, missing-payment list |
| Team | Everyone edits the same sheet; history is lost | Roles, departments, audit log |
| Cost | Free, plus the hours | $9–29 / month |
When a spreadsheet is enough
Under ~20 orders a day, one courier, prepaid only. Past that, the copy-paste hours cost more than the subscription and the errors cost more than the hours.
Moving over
Import your existing sheet (order, tracking number, courier, amount) and NDA CRM starts tracking the open parcels the same hour.